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Refund a Single Site Order Paid Through Submission credits
This document will explain how to refund an order which is placed through Submission Credits.  Click on this link How to access the Order Details page? to know more or when an order has been placed, In the Admin Section Dashboard you can get the information on orders as shown in the picture below:


 
Click on the Order Id: 135 which will open in a new window with the detailed information about this particular order as shown in the picture below:

 

Since the submissions have not started, you will have 2 options to choose:

  • Cancel Order & Send to Refund Due Section.
  • Cancel Remaining Submissions & Add Credits to Client’s Account.

Cancel Order & Send to Refund Due Section:
(Example: Order Id: 135)


If you choose Cancel Order & Send to Refund Due Section and click Process, the order will get cancelled (see the picture below) and it will be in the Refund Due Section so that you can choose to credit the client the equivalent MX Credits to his account fully or partially.


Click on Refund Due Section which the Arrow is pointing or choose Refund Due from the Main Tab Refund as shown below:


 
Refund Due Section will be opened in a new window:


 
You have 2 options here. You can refund the submission credits in Full or Partial:

  • If you click on, 19 MX will be added to the Client’s account and the refund is complete for this order and will disappear from the Refund Due Section.
          The Detailed Order Id page for this will show:


 

  • If you click on Pay link, a small box will open up where you can either refund the client partially or fully.

 
       Enter the $MX that you want to refund and notes if any and click on .
       Now you have completed the Refund and it will disappear from the Refund Due Section.
      
       The Detailed Order Id page for this will show:


 

Admin Section Dashboard will show the details of the above Order Id like the picture below:


 
The Refund to the Order Id: 135 in the above example is complete.

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