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How does the "Cancel Order & Send to Refund Due" process work?
There will be instances when you will want to cancel an order. To do so, you'll need to do it from the Order Details page. You can access the order details page either by clicking on the Order Id link in the Sales table (as shown in the illustration below) or you could access it from the User-Pwd section (details here).


 
The Order Details page is shown below:


 
Please note, the "Cancel Order & Send to Refund Due" option only shows up for orders where submissions have not started. Selecting this option will basically cancel the full order from Directory Maximizer and it will calculate the refund amount due for this order and show it in the "Refunds Due" section.

After selecting this option, the order details page will show as below (on refresh of the page):
 


Clicking on the refund due section link will open a new window with the refunds due page:


 
Now you have 3 options:
  • Payment Gateway Refund + Balance by Credits
  • Pay Link (Blue Arrow)
  • Transfer of Remaining Refund by Credits.

A. Payment Gateway Refund + Balance by Credits:

FULL REFUND:

Click on the link How to Refund through Payment Gateway to know more.

After Refunding from the Payment Gateway, Click on Refund Due Page from the Admin Section and you can view that a Refund has already been done for the above Order Id and has disappeared from the Refund Due Page.

If you view the Order Id Details Page of 136 you can see the Refund Details:



 
Now check in the Admin Section Dashboard:


 
PARTIAL REFUND: (Example Order Id: 138)

Click on the link How to Refund through Payment Gateway to know more.

After Refunding from the Payment Gateway, Click on Refund Due Page from the Admin Section and you can view that a partial Refund of 10.00 has already been done for the above Order Id.


 
After choosing Payment Gateway Refund + Balance by Credits click on Complete. Now this particular Refund is completes and will disappear from the Refund Due Page. So $10.00 has been Refund by Payment Gateway and the Remaining $9.00 is credited to the Client’s Account in the form of Submissions Credits.

The Order Id Page for the above order will show as the picture given below:



 
Now check the Admin Section Dashboard:



 
B. Pay Link:

If you want to Refund through Submissions Credit you can click on the link Pay as shown in the picture below:


 
If you Choose Pay, a small box will open up where you can enter the amount to be refunded through credits and notes as given below:


 
 If you Partially Pay, then this particular Order Id will still remain in the Refund Due Page till you have fully refunded. If you choose to Refund Fully, Then click on the Pay after entering the notes. Then the Refund for this Particular Order Id is finished and it will disappear from the Refund Due Page.

The Order id Details page for 139 will show:



 
The Admin Dashboard will show the information:


 
C. Transfer of Remaining Refund by Credits:


 
If you choose this options, A full refund will be made by the way of submission Credits and this particular order will disappear from the refund due page.

The Order id Details page for 141 will show:



 
The Admin Dashboard will show the information:


 
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